Serve wish you a warm welcome.
Call for more info+44(0)8445670215 +44(0)121 288 6900 - Skype- Mobile +44(0)7798712230
Terms and Conditions
1) Sohoserve Ltd charge a fixed one-hour labour charge + VAT if applicable for all visits, subsequent time is charged half hourly + VAT. if applicable (Our current service charges are available at the time of booking).(VAT) if applicable.
2) Full payment is required on completion of work by debit card where possible. Personal cheques are taken only by agreement and must be supported by a valid guarantee card not exceeding the card limit. Business cheques are not accepted. Cash will be accepted but only if notified before Engineer is despatched.
3)Sohoserve.Ltd will make a small charge to cover the costs for credit card transactions, currently. @ 1.57%, (American Exprss 3.1%).
4) It is the customers' responsibility to provide licensed software and device drivers for all repairs. If you fall to provide proof of ownership, we may be unable to complete a repair for you although our minimum charge will still apply. Licensed software is available from Sohoserve Ltd (POA) and can be purchased subject to availability.
5) Sohoserve Ltd cannot be responsible for the performance and integrity of any third party software and/or services including Internet providers. The customer is responsible for recording Internet account details, passwords, dial up numbers, licence keys and any other relevant information when installing programs.
6) Sohoserve Ltd do not carry out monitor or printer repairs; customers will be informed of this at the time of booking. Please note that a one-hour minimum charge will still apply. Replacement monitors and printers are available on request, subject to availability.
7) Sohoserve Ltd under no circumstances will be held responsible for any lost or corrupt data. Customers are responsible for their data and accept any risk of loss during or after an installation. Please note that only data specified on our invoice will be saved by request from the customer, provided it is not corrupt.
8) On-site testing only shows the condition of the components at the time of testing. Intermittent faults may need further examination off-site. Sohoserve Ltd will contact you by phone after the first hour of testing to discuss options. Please note that your PC should be returned to you within seven working days under normal circumstances.
9) In signing our invoice, you agree that you have read and have understood our ‘general terms of business' and ‘guarantee'. Your signature also confirms that you are satisfied with the work-carried out.
10) If you cancel your order for a PC after it has been installed, Sohoserve Ltd will levy a £75 administration charge to include collection from your home, inspection and re-packaging of the goods (please ensure that you keep the original boxes). Refunds can only be made upon receipt of goods and once they are fully checked.
11) Upon request, Sohoserve Ltd will dispose of any unwanted PC components free of charge. We regret however that once removed, items will be disposed of immediately and cannot be returned under any circumstances.
12) A £20 charge will be levied to an unpaid bill if a cheque is ‘stopped' or ‘bounced'. Application to the Courts for full debt recovery and judgement against you will follow adding a daily interest charge, based on 8% per annum. In all cases of dispute, we strongly urge you to follow clause 2 of Our Guarantee' so mutual satisfaction can be reached.
13) When purchasing a new PC. Sohoserve Ltd will include one free labour hour to un-package, assemble and set-up your system, (additional time for data transfer etc will be charged at the current rate).
14) If the customer wishes to complete an installation without the engineer being present, (to stop work before complete due to any reason to include time or cost) the customer does so at his/her own risk. Sohoserve Ltd cannot be held responsible for any subsequent problems and any remedial work will be charged at the normal rate.
15) Sohoserve Ltd recommends specific software products to remove MALWARE infections (any software programme developed for malicious use to include viruses, spyware and adaware). It is the customer's responsibility to protect their PC immediately after our visit and continue to update software as/when required, failure to ensure total protection may result in subsequent re-infections and Sohoserve Ltd will not accept responsibility for any recurrences after a visit. (Please ask for our free information guide and current software prices).
16) Engineers carry a good selection of general stock for purchase. If we are unable to supply a part to you for any reason during an appointment, we will collect payment in advance and return to install it as soon as possible. (A minimum charge of half an hour + VAT will be levied for labour upon re-visiting).
17) For quality and training purposes Sohoserve Ltd record all telephone calls.
Our Guarantee
1) Sohoserve Ltd will provide a one-year guarantee for parts and software media purchased from us, (please provide proof of purchase).
2) The customer must report a problem or a complaint about a repair and/or an installation of new parts as soon as reasonably possible after a visit. This can be done by telephone on 08445670215 or by e-mail sales@sohoserve.co.uk.
3) If the same problem remains after our visit, (excluding MALWARE re-infections, see clause 15 of our general terms of business) please report it to us by phone as soon as possible. An engineer will be instructed to re-visit you to establish the cause of your complaint. Sohoserve Ltd does not operate a ‘No Fix No Fee' policy and therefore labour is not guaranteed, each case however is considered on its own merit and if our workmanship is at fault, corrective work may be authorised and carried out ‘free of charge'. If the problem is beyond our control, a one-hour minimum fee will be charged for our visit, in addition to any other time required to correct the fault.
4) If after a visit you wish to raise a complaint about our service, you must do so by putting your complaint in writing to: Sohoserve Ltd Ltd, Unit B, Rustington Trading Estate, Dominion Way , Rustington, West Sussex , BN16 3HQ.
5) Faulty components (purchased from Sohoserve Ltd under guarantee and with proof of purchase) should be reported by phone. An engineer will visit you within 7 working days of your call to replace the part under guarantee. (A same day service is available at the current hourly rate). If after diagnosis, the engineer considers the part we supplied is not faulty, you will be charged a one-hour minimum fee + VAT for our visit. (Please read section 9 when problems relate to hard drives).(VAT if applicable)
6) Our guarantee does not cover damage to CD/DVD-Rom/Writer drawer mechanisms caused by the customer, damage to floppy drives/CD/DVD Rom drives by the insertion of foreign objects, or damage caused to printer and modem connection leads. We will only guarantee modem/ISDN/broadbandfexternal devices if high voltage surge protectors have been used.
7) Faulty software bought from Sohoserve Ltd, must be returned by post for examination, with proof of purchase, as soon as the fault is discovered. Replacements will be sent by return post. Please note that damage to disk surfaces will not be covered. Replacement software will be returned by post.
8) Sohoserve Ltd will only install the relevant device driver when replacing a component under guarantee, any additional work to install other third party software applications or utilities etc. will be charged at the normal rate.
9) For replacement hard drives under guarantee, sohoserve.Ltd will limit our free labour to include installation of the previous operating system and device drivers only, (excluding any external devices or peripherals). Any additional labour will be charged at the current standard rate.
Business package for all Company's whether established or about to be ...We provide Broadband Business, Website Business including Ecommerce solutions and Website designs, also including full support free within the first year. If we can help we will, We have support for you including Networks and Computer or laptop repairs, parts new or reconditioned and software support. We have the skill to provide you with all you need from PC's to networks, Including advice over any information to do with Online business from advertising a website and all about making your website come first in search engines (SEO)
Contact if you need any more information sales@sohoserve.co.uk
CALL +44(0)8445670215 FOR MORE INFO
Or on +44(0)121 288 6900 { Skype }
sales@sohoserve.co.uk
At home repair services for your computer in West Sussex starting at £45.00 per hour.Networking repairs for Companies from £35.00 per hour.
FOR NEW COMPANIES WE CAN PROVIDE A VERY GOOD SOLUTION FOR A "PRESENT'S", ON THE WIDE WORLD WEB AND ONLINE E-SHOPS. JUST CONTACT sales@sohoserve.co.uk for more information.
Do you need New or Reconditioned Computers or Laptops maybe Networked for your new or established business ? from 1 > 2 to unlimited units including monitors, then we may well be able to help you. Contact us and see how.
VISIT THE ONLINE STORE FOR ALL COMPUTER NEEDS.
Just contact us and see how Sohoserve.ltd can provide you with support for your Network or Computer/Laptop repairs.
Need more infomation.
You can contact us via Phone @ :-
0844 5670215
+44(0)7798712230 { Mobile }
+44(0)121 288 6900 { Skype } Want to know more about 
Free internet telephone. READ MORE: CLICK ON THE LINK ABOVE.
Or Emails @:-
sales@sohoserve.co.uk
SohoServe.ltd
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